Return Policy
Last updated: October 4, 2026
We want your card to feel right for your business. Every TapRibbon card purchase includes our 60-day money-back guarantee.
Your 60-day return window
If you are not satisfied, request a return within 60 calendar days of delivery. Normal use of the card does not prevent you from requesting a return. This is a satisfaction guarantee; it does not guarantee a review count, star rating, sales result, or Google ranking.
How to request a return
- Visit Contact Us and select “Return or refund.”
- Include your order number, the email used for your purchase, and which cards you would like to return.
- Wait for our return instructions and return address before mailing the cards. Do not send returns to the carrier’s address or any unrelated address.
Return postage and shipping fees
For a change-of-mind or satisfaction return, you are responsible for return postage. Original shipping charges, including Express upgrades, are not refunded. The refund covers the purchase price actually paid for the returned cards, plus applicable refundable taxes. Free outbound shipping is not deducted from your card refund.
For partial returns, the refund is based on the per-card price paid in your original order. We recommend a tracked return service and keeping your mailing receipt.
Damaged, defective, or incorrect cards
If a card arrives damaged, does not work as described, or is the wrong item, contact us with your order number and a description of the issue. Include photos if helpful. We will help troubleshoot or arrange a replacement or refund, and cover necessary return postage for a confirmed defect or our fulfillment error.
Refund timing
After we receive and inspect the return, we will notify you and process an approved refund within five business days to the original payment method. Your bank or payment provider may need additional time to make the credit visible.
Unshipped orders and shipping delays
The shipping-charge exclusions for satisfaction returns do not apply when an unshipped order is cancelled under our shipping-delay policy. In that situation, we refund the unshipped order in full, including its shipping charges and applicable taxes, as required by law.
Cancellations
Contact us promptly if you need to cancel or change an order. If it has already shipped, follow the return process above. Any mandatory rights under applicable consumer law remain available.